Welcome to CEEL

C ustomer Experience Excellence Limited is a customer service and experience consulting firm. CEEL partners with its customers to put in place strategies designed to attract and retain customers. Our unique combination of consulting and training positively impacts on customer service and experience resulting in implementable, sustainable and measurable improvement in these critical areas. Our services are applicable to Public, Private and Non Governmental Organizations. Our facilitators have wide experiences in Africa, USA and United Kingdom.

Methodology used on Training

  • (a) Role play.
  • (b) Class work
  • (c) Hands on
  • (d) Games
  • .....
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Customer service training

Our address

  • Shree Plaza, 6th Floor, Nyali
    P.O. Box 1288-80100, Mombasa
    +254720693001 / +254787419328


  • Miss Jesinta Njeri- Administrator Express shipping and Logistics (E.A) The course has been so helpful , I learnt so much about Customer Care and and all the sub titles that are helpful for me since I deal with internal and external customers. Thank you Ms Laura - Operations Department I am really thankful for such an opportunity and I wish other departments also to be part of this training. My Dear Caroline (trainer), be blessed as you change many people's lives and work places. Mr. Francis: Learnt   a lot about myself from a customer service perspective, from the trainer. The training has impacted me with a wide understanding about customer service and experience Miss Grace Mpoya - Customer Service (Operations) Awesome is what I can say. This course has made me different and now I am a better person. I have learnt about branding for personal and organization. I will henceforth be authentic and consistent. Personalized marketing is all I am aiming for and consistency Mr. Raymond Wangunda- Operations Department The training has opened up terms of how to serve better for example Customers, Colleagues, and people around. I wish for more such training which could make /change in our personal branding. Mr. Lawrence Amenya (Operations) The training ws good, educative and an eye opener to small but vital aspects we have been ignoring and building protective walls. The preparations was good, knowledgeable notes and facts.    
  • The   training was very informative, subject content was well scripted, detailed and user friendly.  It is easy to apply the skills.  Mr. Kipkemboi Tanui (Senior Operations Officer- KPA) The training was refreshing, well presented and practical.  Mr. Tonny Munene (Marketing Executive- KPA) The content was on point, quite an eye opener on customer care issues at the Port of Mombasa. I was able to see the gaps and learnt the best practices on managing the issues – Ms Zipporah H. Andai (Customer Care – KPA) The course was very relevant, I recommend it to be organized and attended by all the KPA staff irrespective of grade / position. The venue was very appropriate, with good customer service - Mr. Osman Yusuf (Senior Customer Relations Officer – KPA) The seminar was informative; we got opportunity to share shared experiences from our work places. We also got exposure to what Multimedia age impact on what customer care presently is performed in other parts of the world – Mr. Abdallah N. Khamis (Customer Relations Officer)  
  • Tsion
    Caroline's training is out of this world.
    Jupiter International Hotel