Who we Are

Customer Experience Excellence Limited (CEEL) was incorporated on June 26th, 2015 as a limited liability company, by a team of energetic multi-disciplinary professionals who had worked and gained substantial experiences in Private, Public and Non Governmental Organizations. The company’s Board of directors is the ultimate authority and is an Executive board which means that it undertakes managerial responsibilities.

Customer Experience Excellence Limited is a customer service and experience consulting firm. CEEL partners with its customers to put in place strategies designed to attract and retain customers. Our unique combination of consulting and training positively impacts on customer service and experience resulting in implementable, sustainable and measurable improvement in these critical areas. Our services are applicable to Public, Private and Non Governmental Organizations. Our facilitators have wide experiences in Africa, USA and United Kingdom.



Our Team

Caroline Kunga

Managing Partner


Caroline is a Marketing and Customer Experience Expert. She has over 15 years of experience in the field, having worked and consulted in Public and Private Entities within Kenya and abroad. She is a graduate of Pondicherry Central University, India. Caroline is a member of Institute of Customer Experience Kenya (ICX Kenya).

Ken Olouch

Senior Consultant


Ken Olouch is has over 20 years of experience in the Marketing and Human Resources fields. Ken has worked and consulted for firms in Africa, UK and USA.

Felix Luvadale

Creative Designs Consultant


Felix has over 10 years experience in the field of creativity and design. His work can be seen across multiple companies around the country.

Joseph Kaduda

Information and Technology (IT) Consultant


Joseph Kaduda has over 20 years of work experience in IT.